“I Don’t’ Want to Be A Part of That American Express Gift Card”

Dear Representative:

Gift Cards are a convenient way to make purchases; however there are some underlying discriminatory issues when redeeming the gift cards at some retail outlets that can pose a serious problem for the consumer. One of our associates was is involved with a gift card matter with an Ohio Marathon gas station were he believes he experienced "profiling discrimination." The employee or owner of the gas station refused to honor an American Express gift card below are the correspondences regarding that matter.

MARATHON CORPORATION RESPONSE


-----Original Message-----
From: blake@bcs24hrs.com [mailto:blake@bcs24hrs.com]
Sent: Thursday, April 03, 2008 11:36 AM
To: Customer Relations
Subject: Complaint Sent to State Attorney General

Blake,

I apologize for the misunderstanding; I read your initial email as you
wanted to pay for gas with the cash card plus wanted an additional $4.50
in cash taken off it and provided to you. There is nothing wrong with
using two forms of payment for gasoline at any Marathon station. We
will make sure to follow up with the owner of the location to ensure
they enact in future transactions properly.

Thank you for your persistence, and again I apologize for the
misunderstanding.

Regards,
Rebecca Dennis
Customer Relations Representative
FAX: (419) 421-5717
Email: custrelations@marathonpetroleum.com

STATE OF OHIO ATTORNEY GENERAL OFFICE RESPONSE

From:Anne Davis
Sent:Thursday, May 15, 2008 2:01 PM
To:'BLAKE@BCS24HRS.COM'
Subject:re:Marathon Ashland Oil Company-complaint #378155


Hello Mr. Blake,

Below is the latest response that I received from Marathon. I again
tried to contact the supplier and I am waiting on a written response.
I will forward the response to you as soon as I receive it. This email
was sent to me in April.

Anne Davis
Consumer Protection Specialist
(614)995-1747
((866)537-5667(fax)
adavis@ag.state.oh.us

Ms. Davis: This is the first time I have seen this complaint. We have
no record of this complaint being received in our office. I will have
our Eastern District office investigate this matter and will send a
response as soon as we get all the information related to this
incident. Thank you.

Helen M. Heckathorn
Senior Customer Relations Representative
Marathon Petroleum Company LLC
539 South Main Street
Findlay, OH 45840
Office Phone: 419-421-3615
Fax: 419-421-4553
Toll Free: 866-462-7284
E-Mail: hmheckathorn@marathonpetroleum.com

Do you think the company should be liable for gas station owners or employee’s wrong doing in this matter?

Posted by Staff